Senior Manager User Experience

Job Description

Our client is looking for Senior Manager User Experience:

QUALIFICATIONS:

Bachelor’s degree in Marketing or related field

5+ years’ experience in a customer centric role

Extensive experience in gathering and interpreting customer experience information.

Master’s degree is an advantage

RESPONSIBILITIES:

Strategizing, designing and implementing initiatives to improve customer satisfaction

Ensuring and implementing customer loyalty programs

Driving a customer-centric culture throughout the organization

Responsible for all retention efforts to ensure churn rates are kept low or within industry standards

Develop and implement CX strategies

Analyze customer feedback and data

Lead the cross functional teams toward customer service quality assurance

Overseeing and improving customer service operations