Experienced Customer Service Representative

Job Description

RESPONSIBILITIES

What you will be doing

• Answering inbound phone calls regarding a customer’s account
• Making outbound calls to follow up on customers when necessary
• Maintaining composure in escalated situations
• Building customer relationships, earning their loyalty and trust.
• Operating accurately & efficiently in a fast paced environment
• Handling multiple responsibilities at one time
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service
• Smiling as you speak with our customers, our customers can hear the smile

QUALIFICATIONS

What skills you will need:

• Maintain regular and reliable attendance, including the daily schedule as assigned
• 1-2 years of call center or customer service experience preferred
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Computer proficiency with applications
• Confidence in your self -motivation techniques
• Eighteen (18) years of age or older on or before hire date
• Minimum education of High School (CXC)
• Professional appearance and conduct