Christel Fagundes

Manager
December 6, 1999

About Candidate

Vast experience in quality assurance with a demonstrated history of working in the outsourcing industry. Skilled in Sales, Negotiation, Accounting, Customer Excellence and Operations Management.

Location

Education

F
Foundations in Accounting (FIA) 2017
Accountancy Training Centre

Passes in Financial Accounting FA1 Passes in Management Accounting MA1

H
High School Business Diploma 2016
St Stanislaus College

Passes in 10 CXC Subjects, Business Administration field

Work & Experience

S
Senior Account Manager April 16th 2024 - November 16th 2024
Teleperformance Guyana

Training and development of frontline staff, strategies for financial success, ensuring KPI performance of 500+ employees, executing high level action plans, C level reporting and analysis, fostering client relationships, negotiating and being awarded business growth.

O
Operations Manager March 1st 2023 - April 15th 2024
Teleperformance Guyana

Monitor, control and improve overall performance of KPIs for 170+ employees. Act as key POC for all performance analysis, trends and incentive initiatives.

Portfolio

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