Job Description
Requirements
- Strong communication skills, both written and verbal
- Tech-savvy with the ability to navigate multiple online systems
- Customer-oriented with a positive and professional attitude
- Ability to multitask in a fast-paced digital environment
- Previous experience in e-commerce, online sales, or customer support is an asset
- Reliable, detail-oriented, and efficient
Responsibilities
- Assist customers via online platforms (chat, email, social media, calls)
- Provide accurate product information and guide customers through the online purchasing process
- Manage order inquiries, tracking updates, and customer complaints
- Support online promotions, product listings, and updates
- Ensure timely responses to customer messages and maintain service standards
- Collaborate with the operations and logistics teams to ensure smooth order fulfillment
- Monitor stock availability and report low inventory items
