Partner Support Representative

Job Description

Our client is looking for Partner Support Representative

QUALIFICATIONS:

–             Excellent verbal, written and interpersonal communication skills

–             A customer-oriented and problem-solving mindset

–             The ability to work independently and as part of a team

–             The ability to handle multiple tasks and prioritize effectively

–             Knowledge of payment systems and digital platforms

–             Experience in partner support or account management or related experience and/or training; or the equivalent combination of education and experience.

–             Diploma in management, Marketing or related field would be an asset

DUTIES:

–             Manage the day-to-day relationship with our partners, providing them with timely and accurate information and assistance

–             Monitor and track partner performance and satisfaction, identifying opportunities for improvement and growth

–             Escalate and follow up on any technical, marketing or accounting issues that affect our partners, working with the relevant support teams to ensure resolution

–             Provide feedback and suggestions to enhance our products and services based on partner needs and expectations

–             Participate in partner training and onboarding activities

–             Maintain and update partner records and documentation